To write or even speak English is not a science but an art. There are no reliable words. Whoever writes English is involved in a struggle...

We know that the business stakeholders whose needs we elicit and capture as requirements are our customers. We know that the sponsor who...

A risk matrix is another of those tools in my toolbox that I’ll pull out on occasion to help my stakeholders determine the relative...

Business analysts ought to be unselfish communicators. What do I mean? To explain, I’ll cite a presentation by Dr. Michael A. Covington...

Tell me and I’ll forget; show me and I may remember; involve me and I’ll understand. – Chinese Proverb #Communication #facilitation

Peter Senge, in The Fifth Discipline: The Art & Practice of the Learning Organization Some of my most important “eureka” moments as a...

I wanted to share an interesting passage from an article I came across the other day. Dr. Rick Johnson, in the article, Leadership is NOT...

The longer I do this “business analysis” thing, the more convinced I become of the notion one of the surest ways to ensure project...

Occasionally I like to take an objective look at the relative strengths and weaknesses of this website, and during a recent moment of...

While I was in high-school, an algebra teacher taught me a principle that I’ve retained much longer than his musings on the teachings of...

A mentor once told me of an uncle whose “byline” – for lack of a better term – was, “your name is safe in my house.” What he meant is...

Like many other business analysts and project professionals, I get excited about nifty new applications and tools that help me do my job...

The more I learn through experience and the literature, the more I begin to think that as an industry we have been missing the mark by...

Bob Lambert says IT should take the initiative in solving problems  of business/IT misalignment, and thinks the requirements process can...

We’re hearing all about debt nowadays. Consumer debt, corporate debt, government debt… the list goes on. As professionals operating in a...

To truly and accurately identify customer need, one has to be able to communicate effectively. One aspect of effective communication in a...

I’ve long been of the opinion that involving as many stakeholders in the project as early as possible is a key to successful business...

We’ve all been there. You don’t agree at all with a decision being made, but you fear that you are in the minority – if not the only one...

I really enjoyed Chris Woodill’s collection of “weasel words” that IT delivery folks will use to buy time, deflect responsibility, or...

As a companion to my post about the strengths of e-mail communication, I’ll include here some of the risks and downsides I’ve observed to...